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IMPORTANT INFORMATION- REGARDING COVID-19

Given the current situation with Covid-19 we are offering video consultations for less acute cases as well as face to face appointment for those needing urgent care. If you are wondering which service is most appropriate for you, then please call us on 020 8545 0965 and we can guide you appropriately.

We hope you are keeping safe and well at these unprecedented times and want to assure you of our continued commitment to your health, recovery, rehabilitation and injury prevention during the outbreak of the COVID-19 virus pandemic. At this time, as well as remote consultations, osteopaths have been given clearance from the government to see acute patients face to face and are allowed to operate as long as risks are minimised as much as possible.

 

We plan to continue offering our medical advice and treatments at our practice in Wimbledon for the time being, but not yet at our clinics in Cobham and Woking until government guideline measures are relaxed further in an effort to contain any potential spread of the virus.

 

Our usual working hours and sites may alter slightly in the coming weeks, and reception may not be manned as regularly as usual, but we are undertaking a commitment to carry on looking after you and your family for as long as possible and keep the community moving!

 

To make an appointment please call reception on 020 8545 0965, so that we can run through some questions related to COVID-19 to minimise the risk of infection to you, our staff and other patients.

 

We are paying careful attention to the advice of Public Health England, so for the safety of staff and patients, we are taking every measure possible to keep our community safe.

 

Therefore if you feel unwell, have a persistent cough, headache or a fever, please do not enter the clinic. We kindly ask you to reschedule your appointment in advance by calling the practice on 020 8545 0965. We suggest a minimum of two weeks elapsed time from the onset of symptoms before attending the clinic.

 

If you or a family member have contracted Coronavirus and have visited our clinic in the last 14 days we ask you to call and inform us on: 020 8545 0965.

 

If you have been in contact with anyone that has been confirmed to have COVID-19 or you suspect have it, please do not enter the clinic. We recommend you call the clinic ahead of time to assess the safety of you entering.

 

If you need to cancel as a result of this, we will waive your cancellation fee and instead organise an alternative consultation. Containment is crucial.

 

We need to establish if individuals have travelled to and/or from those countries of concern– this information can be found on the Foreign Office website which will have the most up to date information on travel. If a patient arrives with symptoms of flu (even if they have not travelled) we may decline treatment as a precaution.

 

Prior to your appointment we will contact you for a telephone triage to ensure safety. The purpose of triage is to simply categorise your case into.

1.       Potential for serious pathology that may need A&E attention.

2.       Face-to-face care is required.

3.       Care is appropriate, but should be handled remotely.

 

For those in category 3, or who would prefer a remote consultation, we can arrange this by telephone or video consultation to provide any help possible. This is charged at £50. If a face-to-face appointment is appropriate, the charge will be the usual fee.

 

If a face-to-face appointment is deemed appropriate, please be aware that on arrival, you will be asked to sanitise your hands before touching any surfaces using the alcohol hand gel provided just inside the door and in all treatment rooms. We will also take your temperature before agreeing to treatment using a non-contact forehead thermometer. Any individual with a reading of 37.8 or above will be declined treatment and these individuals are suggested to contact NHS 111 and report a fever.

 

We are allowing 45 minutes between appointments, to allow time to disinfect common surfaces and handles throughout the practice and to minimise people crossing over with other individuals in the reception area, so please only enter the clinic at your designated appointment time and not beforehand. Staff will wipe contact surfaces such as door handles, support rails, taps, light switches and merchant card terminals with viricidal spray or wipes regularly during the working day.

 

Please wear a face mask during your appointment (if you do not have one, we will provide one for a small fee), and wash your hands thoroughly before and after your appointment. Please also bring your own towel which we will place on the treatment couch, as we have removed all linin.

 

Whilst we are taking all practical measures possible with regards hygiene and will be wearing a mask, gloves and apron whilst working to avoid contamination as far as we can, patients must accept that we are only seeing acute cases where the need for treatment justifies your risk of leaving your home and patients are attending at their own risk.

 

We will continue to maintain a high level of cleanliness and hygiene in the clinic, in line with the health and safety legislation. Please keep a distance of 2m from anyone else you meet.

This guidance is correct at the time of publishing. However, it is subject to regular update as we closely monitor the information and guidance available provided by Public Health England.

 

Osteopathy is a highly regulated profession. We are regulated by the General Osteopathic Council (GOsC) and also receive guidance from the Institute of Osteopathy (iO). Patient safety is central to all we do. Our processes and protocols are designed to limit the spread of any infection within the clinic surroundings. The practice takes cross infection control very seriously at all times.

 

We ask that you travel to the appointment on your own, however if you do travel with other family members, we ask that they please wait outside the clinic or in your car whilst you are being treated, to minimise numbers within the clinic.

 

Consistency in adopting the recommended actions will ensure the safety of our patients, our staff and the population, while maintaining access to quality healthcare for members of the public in England.

 

So in summary, for the safety of staff and patients alike, please:

·         Arrive exactly at your appointment time and not earlier to avoid mixing with other patients.

·         Arrive without relatives/ visitors and with the minimum of belongings such as bags/ coats.

·         Please keep a distance of 2m from anyone else you meet.

·         Bring a large towel for the couch as we have removed linen/ pillow cases in the interest of hygiene.

·         Arrive wearing a mask. (If you don't have one, we will provide one for a small fee.)

·         Dispose of gloves (if you are wearing any) on arrival in our bin and use alcohol gel.

·         Allow our staff to take your temperature using a non-contact infrared device. 

Please note that:

·         Clinicians will be wearing a mask and a plastic apron.  

·         Their hands will be disinfected using an alcohol gel and/ or washing thoroughly with soap and water, and they may be wearing gloves.  

·         All surfaces will be disinfected prior to and after your appointment as we are now allowing additional time between patients.

Please only book an appointment if:

·         Your case is urgent – it is affecting your ability to work, and / or you would otherwise seek NHS help.

·         You understand that there is a risk of transmission of COVID-19 as a result of leaving your home and attending the clinic.

·         You agree that Wimbledon Osteopathic Practice Limited/ Back on Track Healthcare cannot accept responsibility for transmission of COVID-19 should you become infected.

·         You accept that we are only seeing acute cases where the need for treatment justifies your risk of leaving your home and patients are attending at their own risk

Thank-you so much for your cooperation during these unprecedented times.

 

Kieran, Emily and the team at Back on Track Healthcare

 

Appointment line- 02085450965

 

Clinic addresses:

Wimbledon- 9 Merton Park Parade, Kingston Road, Wimbledon, London SW19 3NT

Woking- 1 Westfield Road, Westfield, Old Woking, Surrey GU22 9LZ

Cobham- 17 Links Green Way, Cobham, Surrey KT11 2QH