Terms and Conditions

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using our Site you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site we may ask you to provide us with certain personally identifiable information which can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name; Personal Information; Log Data. Like many site operators, we collect information that your browser sends whenever you visit our Site.

Log Data

This Log Data may include information such as your computers Internet Protocol & IP address; browser type; browser version; the pages of our Site that you visit; the time and date of your visit; the time spent on those pages and other statistics. In addition we may use third party services such as Google Analytics that collect, monitor and analyze this … The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.


We may use your Personal Information to contact you with newsletters;  marketing or promotional materials and other information.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computers hard drive. Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security due to the nature of the process.

Changes To This Privacy Policy

This Privacy Policy is effective as of March 31st, 2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

When Booking online or directly

Please note that by booking on our website or directly through reception, you are agreeing to the cancellation policy whereby any cancellations made within 24 hours of your appointment are subject to a cancellation fee as we may not be able to offer that appointment to another patient. Therefore by booking, be aware that you agree to pay all fees due to Back on Track Healthcare for services and any items supplied.

Cancellation policy

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, may be charged a cancellation fee.

Please complete the screening form we send you 24 hours before your appointment.

So that we don’t put our practitioners and other patients at risk, please bring your own mask with you and if you are feeling at all unwell, please do NOT come to the clinic.

If, using private medical insurance to cover your treatment, please get an authorisation code from your provider that links to the specific practitioner. Any shortfall in payment or excess will be due directly from the patient.

If you’re not sure about anything please call our friendly receptionists on: 020 8545 0965.

Just so that you are aware, there are a few changes in the clinic at the moment, to keep bugs at bay! Here’s what you might notice:

  • We will continue sanitising surfaces regularly.
  • You will need to bring and wear your own mask unless exempt. Our staff will be wearing a mask to protect you. Please protect them as well by wearing yours.
  • Please respect the 2m social distancing requests where possible and arrive alone if you can, so we minimise the number of people in the clinic at any one time.
  • Try to book online if possible. We can still take telephone bookings, but it helps us if you book and pay online.
  • You will need to complete the screening form we email you 24 hours before your appointment.

All this is to help you and us stay safe, efficient and happy. And pain-free, of course!

The Back on Track Healthcare Team Working together to make you better

Contact Us

If you have any questions about this Privacy Policy, please contact us!